If your account has been downgraded to a free account, it might be that we encountered an error when collecting your payment. You should have received an email informing you about a missing payment or an error in your payment information. Update your payment information to continue using the platform.
If your account is an associated account, please check with the account owner if there has been any issue – for example, if you have been removed from the associated accounts or if the owner account subscription expired.
If the problem persists, do not hesitate to contact us.